Change Your Looks

At Change Your Looks, we strive to provide flexibility and convenience to our customers. Our refund policy is designed to be straightforward and fair. Please read the following policy carefully:

Cancellation and Refund Policy

Automatic Refunds Within Cancellation Window

If you cancel your appointment within the designated cancellation window, a refund will be automatically processed.
The refund will be made to your original payment method.

Cancellation Window

The cancellation option will be visible on your dashboard up until a certain time before your scheduled appointment.
Once this window closes, the cancellation option will no longer be available on your dashboard.

Late Cancellations and No-Shows

If you miss the cancellation window or fail to show up for your appointment, you will not be eligible for an automatic refund.
In exceptional circumstances, please contact our customer support team to discuss your situation.

Service Dissatisfaction

If you are dissatisfied with the service provided, please contact our customer support team within 24 hours of your appointment.
We will review each case individually and may offer a refund or service credit at our discretion.

How to Cancel an Appointment

Log into your Change Your Looks account
Go to your dashboard
Locate your upcoming appointment
If within the cancellation window, select the 'Cancel Appointment' option
Confirm your cancellation

The refund will be automatically processed once you complete these steps.

We value your business and strive to make your experience with Change Your Looks as smooth as possible. If you have any questions about our refund policy, please don't hesitate to contact our customer support team.

Refund Policy